What if you could see every customer sitting at every table, at every restaurant, at every time of the day?
What if you could understand customer sentiment, enhance customer delight, and take control of customer reviews?
What if you could engage across channels, increase conversion, maximise customer lifetime value, and reduce churn?
Urbanespot plugs into your Internet, identifies visitors and starts tracking their preferences and visits.
Customers access your wifi with Social media logins allowing Urbanespot to build engagement and collect more insights.
Insights from customers' behaviour online and offline is used to optimise promotions and improve online audience definitions.
Customer feedback and reviews are requested automatically. Positive reviews rewarded, negative ones trigger alerts.
Customers are driven to your online channels to build communities and increase engagement.
Pre-scheduled, activity or occasion-triggered, cross-channel communications build engagement and increase customer value.
Recency and frequency of visits and POS data are integrated for real-time, accurate loyalty data.
Customers are targeted with offers and promotions based on their churn risk to improve retention.
In-store results are mapped against mail, sms, and social media campaigns to check the effectiveness in real terms.
Connect to anything that has an API and build a complete GDPR compliant picture of your ideal customer.
Build the ultimate predictive customer model using Recency, Frequency, Monetary Value data.
Create conversations instead of campaigns. Measure outcomes instead of metrics.
